LEGAL REFERENCE

Your privacy is how we build trust

We handle your account details, payment history and personal data with the same care you'd expect from a brand built for Indonesia. This policy shows exactly what we...

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ular4d Your privacy is how we build trust

How we protect your information

ular4d operates under Indonesian data protection principles and complies with local regulations where we serve you. We collect personal information only to verify your account, process your DANA, OVO, GoPay and QRIS transactions, and keep your lobby experience secure. Your data stays encrypted in transit and at rest. We never sell your information to third parties. If you're in a supported region,

you can request access to your data or ask us to delete it at any time. Our security team reviews access logs continuously.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Questions about your privacy

Email Support Reach our privacy team at [email protected] with any concern about your data, account security or how we handle your information.
Account Settings Log in to your ular4d account and visit Privacy & Security to review what we've collected, update your preferences or request a data export.
Live Chat Open the chat widget in your lobby to speak with our support team about privacy questions, data requests or account protection concerns.
REVIEW SIGNALS

Why your data is safe with us

Encryption Standard

All payment and personal data moves through TLS 1.3 encryption. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end before they reach our servers.

Regular Audits

We conduct quarterly security reviews and penetration testing to find and fix vulnerabilities before they become risks to your account or payment history.

Access Controls

Only authorized staff can view your personal information, and only when needed to process your request or investigate a security concern on your account.

Data Retention

We keep your information only as long as needed to serve you. Once you close your account, we delete personal data within 90 days unless law requires us to retain it.

Incident Response

If a breach occurs, we notify affected users within 24 hours and work with local authorities. We maintain a detailed incident log and share findings transparently.

Third-Party Vetting

Payment processors, hosting providers and analytics partners sign strict data-handling agreements. We audit them annually to ensure they meet our privacy standards.

Consistency across our platform

Mobile AppYour privacy settings sync across web and mobile. Data collected in our app follows the same encryption and retention rules as your desktop account.
Live Casino TablesWhen you join a live dealer session, we log your session ID and table history for dispute resolution, but never record video or audio of your gameplay.
Sportsbook MarketsYour betting history and odds preferences are stored to personalize your lobby. We don't share this data with sports leagues or external betting networks.
Slot LobbiesSlot play data helps us show you games you enjoy, but we don't track individual spin outcomes or sell your play patterns to game providers.
Payment RecordsDANA, OVO, GoPay and QRIS transaction details are kept separate from your gameplay data. Payment processors never see your game history or account balance.
Account ClosureWhen you close your account, we delete your profile, preferences and gameplay history. Tax records and transaction logs are retained only as required by law.
Cookie PolicyWe use cookies to keep you logged in and remember your language preference. No tracking cookies follow you off ular4d. You can disable non-essential cookies anytime.
PLATFORM SNAPSHOT

What shapes our privacy approach

Indonesia-First Design We built ular4d around how Indonesia players actually move money—DANA...
Transparent Logging Every login, payment and account change is logged and visible...
No Forced Tracking We don't require you to share location data, contact lists...
Dispute Resolution If you question a charge or believe your data was...
Opt-Out Options You can disable marketing emails, turn off gameplay recommendations and...
Annual Review We update this policy once a year to reflect new...

Privacy questions answered

We collect your name, email, phone number, date of birth and address to verify your account. We also log your IP address, device type and gameplay history. Payment details (DANA, OVO, GoPay, QRIS) are processed by our payment partners, not stored on our servers.

We delete your profile, preferences and gameplay history within 90 days of closure. Tax records and transaction logs are kept for 7 years to comply with Indonesian financial regulations. You can request early deletion of non-mandatory records.

Yes. Log into your account, go to Privacy & Security, and select 'Download My Data'. We'll email you a complete record of your personal information, transactions and activity within 10 business days.

We share only what's necessary with payment processors (DANA, OVO, GoPay, QRIS providers) and hosting partners. We never sell your data to advertisers, brokers or other platforms. All partners sign strict confidentiality agreements.

Payment data is encrypted with TLS 1.3 before leaving your device. We never store full card or wallet details—only transaction IDs and amounts. Your payment provider handles the actual credential storage and fraud detection.

We notify you within 24 hours if a breach affects your account. We'll explain what data was exposed, what we're doing to fix it, and steps you should take. We also report to local authorities and work with cybersecurity experts to investigate.

Absolutely. In your account settings under Preferences, you can disable promotional emails, gameplay recommendations and personalized offers. You'll still receive security alerts and account notifications.